No Refund Policy

Appointment times:

An appointment time is truly a “ estimated time of arrival”. Arrival time will be with-in a one hour time span (30 minutes before and 30 minutes after the set appointment time given), you will be provided with your arrival time at least 48 hours before your appointment. As a mobile service, our schedule is subject to interruption and delays. Everybody is different, and an appointment will not be rushed if you need extra time. The client will be notified during Services the length time & price change. Every effort to contact the client in the event of a change in arrival time will be made.

  
Cancellation/no-show policy:

On rare occasions, Hair comes the Comb may need to cancel or reschedule your appointment due to equipment failure, weather, illness, ect. Every effort will be made to contact the client in advance to reschedule. Hair comes the Comb follows the lead of the Plymouth county school systems when closing for inclement weather. If you cannot keep your scheduled appointment please contact us AT LEAST 48 hours in advance. If the appointment is canceled with less than 48 hours notice, a fee of half the scheduled appointment price ( minimum $35) Will be charged. If the client has multiple appointments scheduled and decides to cancel a portion of the booked services a fee of half the service price (minimum $35) Will be applied to the cancel appointment. If client is a no-show/not home at the time of arrival the full service charge is due for each client scheduled and will be due before the next scheduled appointment. A 15 minute window after Hair comes the Combs arrival time is allowed if the client is late. After 15 minutes, Hair comes the Comb will contact you to reschedule and 100% of the service price is expected before the next service will be booked. ( depending on the situation exceptions may be made upon owner’s discretion) Ultimately it is the clients responsibility to keep track of their scheduled appointments. However, Hair comes the Comb will make a courtesy reminder text prior to your appointment. If a first time client has a no-show when the mobile salon arrives for the scheduled appointment the estimated price quote to the client is due in full and a deposit for next appointment is due before the next scheduled appointment. If a no-show occurs with a deposit on file the client forfeits their deposit and will need a new deposit for next appointment. Three no-shows result in termination of services. 

 Pictures:

Hair comes the Comb may take pictures of your hair/lashes , before and after, and utilize them for their website, social media, or for any and all advertising purposes at Hair comes the combs discretion. 

Payment  info:

Payment is due at the time of services. Hair comes the Comb excepts cash and checks, all Venmo & credit cards are accepted with a $3.50 convenience fee. . Client understands that all quoted prices are ESTIMATES and maybe increase/decrease based on your hairs needs. Prices are subject to change with fluctuating economy prices.

*Any checks written to the mobile salon that do not clear the client is expected to cover any and all fees the mobile salon receives from it's Financial Institution.. As a reminder it is illegal to write a bad check in the state of Massachusetts and is considered theft of services. Its important for us to balance empathy with the business's financial stability. There for we will pursue legal action if the client does not complete payment within 30 days of received services.. 

 
Inclement weather:

In the event of bad weather Hair comes the Comb may need to reschedule the clients appointment. This is only done when the weather is severe enough that safety of the stylist is a concern. We will contact the client as soon as possible to reschedule. Hair comes the Comb follows the lead of the Plymouth County public schools in most cases. 

Hair comes the Comb reserves the right to refuse services to anyone they don’t feel comfortable working on. 
In consideration of the services rendered by Hair comes to Comb, client waves any and all claims, action, or demands of any nature, forcing or unforeseen, against Hair comes the Comb relating to the care, control, health, and or safety of customers arising during services performed by Hair comes to Comb. Hair comes the Comb/The stylist will be held harmless for damage, loss for claims arising from any known or unknown pre-existing conditions.

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Product Returns:

Hair comes the Comb will give a full refund to anyone who is not satisfied with a item, for products pouched directly through HCTC with in 7 days of date of purchase. After 7 days we will then offer an exchange or salon credit to use for future product purchases or services.,

Allergies and sensitivities:

Your safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Some medications can cause reactions with certain chemicals applied to the hair. Please let us know of any and all medications you take on a regular basis and any prior history you or previous stylist may have not found satisfactory. We want to avoid the reputation of poor or unpleasant experiences or situations. 
Hair comes the Comb understands that some children are extremely sensitive to certain procedures such as trimming areas like around the ears and the back of the neck, it is not our intent to cause your child discomfort so although these are routine procedures normally performed, we will not continue with any procedure that will cause pain or discomfort to the child or harm to the child.

 
Covid-19:

Hair comes the Comb takes the health and well-being of all its clients very seriously. As part of our normal daily routine we thoroughly clean, disinfect and sanitize the van and all equipment in between each client. We ask that if you or someone close to you has or has been in contact with someone with the corona-virus, please reschedule your appointment no earlier than 14 days later than your current scheduled appointment. If you or someone in your home are feeling unwell, please reschedule. 

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We look forward to seeing all of you. Thank you for your continued support during this time, we are so excited to move forward.

~ Your Hair comes the Comb Family