Terms & Conditions 

To our valued friends and guests of Hair comes the Comb,

 

We are SO excited to see you! 

We are currently booking guests!

Thank you for your patience at this time as we adjust with the new normal and guidelines. We have made a few changes here at Hair comes the Comb Mobile Salon, so please read the following before we show up to your next appointment -

Guidelines:

 

All guests are welcomed to wear masks, if you are getting color we suggest a disposable mask as we will not be providing them.

 

When entering please sanitize or hand wash immediately.

 

Please bring minimal personal belongings into the mobile salon as space is limited.

 

We are asking for you to come to your appointment alone - as space is limited inside the mobile unit. If your child or family member is getting services   accommodations will be made.

If you or anyone in your family is feeling ill we are asking you to cancel your appointment as we will do the same. Guests who are unable to keep an appointment because of illness are asked to wait 2 weeks before rescheduling or provide a negative COVID-19 test..

 

Scheduling:

 

All services are by appointment only.

 

We ask that if you need to reschedule, you do this with a minimum of 24-48 hours. Last minute cancellations and no shows will be charged for either a percentage or entire service at Hair comes the Comb's discretion.. We will ask for a credit card for our files when booking your appointment.

During your processing time or service we can re-book your appointment and get all products for your checkout process.

 

To get on our appointment wait list, if you are not already, please email: HaircomestheComb@gmail.com

 

Due to the new Covid-19 regulatory rules we have made updates to our price list.

 

 No Refund Policy

As a mobile salon, I pride myself on great customer service and the exceptional quality of my work. I will do my very best to ensure all of my guests are satisfied with every service provided. Due to many variables, sometimes things do not go as expected and/or desired results can be miscommunicated. As a mobile salon my number one priority is guest experience and satisfaction. I ask that any guest who needs an adjustment to their hair reach out to me within 48 hours of the original service. Please be aware that shampooing the hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed, we will determine the proper course of action. While these adjustments can be made, NO REFUNDS will be issued. By agreeing to receive the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.

Barber Scissors
Hair Supplies
Trimming the Ends
Hair Wash

Appointment times:

 

An appointment time is truly a “ estimated time of arrival”. Arrival time will be with-in a one hour time span (30 minutes before and 30 minutes after the set appointment time given), you will be provided with your arrival time at least 48 hours before your appointment. As a mobile service, our schedule is subject to interruption and delays. Everybody is different, and an appointment will not be rushed if you need extra time. The client will be notified during Services the length time & price change. Every effort to contact the client in the event of a change in arrival time will be made.

  
Cancellation/no-show policy:

On rare occasions, Hair comes the Comb may need to cancel or reschedule your appointment due to equipment failure, weather, illness, ect. Every effort will be made to contact the client in advance to reschedule. Hair comes the Comb follows the lead of the Plymouth county school systems when closing for inclement weather. If you cannot keep your scheduled appointment please contact us AT LEAST 48 hours in advance. If the appointment is canceled with less than 48 hours notice, a fee of half the scheduled appointment price ( minimum $35) Will be charged. If the client has multiple appointments scheduled and decides to cancel a portion of the booked services a fee of half the service price (minimum $35) Will be applied to the cancel appointment. If client is a no-show/not home at the time of arrival the full service charge is due for each client scheduled and will be due before the next scheduled appointment. A 15 minute window after Hair comes the Combs arrival time is allowed if the client is late. After 15 minutes, Hair comes the Comb will contact you to reschedule and 100% of the service price is expected before the next service will be booked. ( depending on the situation exceptions may be made upon owner’s discretion) Ultimately it is the clients responsibility to keep track of their scheduled appointments. However, Hair comes the Comb will make a courtesy reminder text prior to your appointment. If a first time client has a no-show when the mobile salon arrives for the scheduled appointment the estimated price quote to the client is due in full and a deposit for next appointment is due before the next scheduled appointment. If a no-show occurs with a deposit on file the client forfeits their deposit and will need a new deposit for next appointment. Three no-shows result in termination of services. 


 Pictures:

Hair comes the Comb may take pictures of your hair/lashes , before and after, and utilize them for their website, social media, or for any and all advertising purposes at Hair comes the combs discretion. 


Payment  info:

Payment is due at the time of services. Hair comes the Comb excepts cash, check or credit card. Client understands that all quoted prices are ESTIMATES and maybe increase/decrease based on your hairs needs. Prices are subject to change with fluctuating economy prices.

 
Inclement weather:

In the event of bad weather Hair comes the Comb may need to reschedule the clients appointment. This is only done when the weather is severe enough that safety of the stylist is a concern. We will contact the client as soon as possible to reschedule. Hair comes the Comb follows the lead of the Plymouth County public schools in most cases. 


Hair comes the Comb reserves the right to refuse services to anyone they don’t feel comfortable working on. 
In consideration of the services rendered by Hair comes to Comb, client waves any and all claims, action, or demands of any nature, forcing or unforeseen, against Hair comes the Comb relating to the care, control, health, and or safety of customers arising during services performed by Hair comes to Comb. Hair comes the Comb/The stylist will be held harmless for damage, loss for claims arising from any known or unknown pre-existing conditions.

Product Returns:

Hair comes the Comb will give a full refund to anyone who is not satisfied with a item, for products pouched directly through HCTC with in 7 days of date of purchase. After 7 days we will then offer an exchange or salon credit to use for future product purchases or services.,


Allergies and sensitivities:

Your safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Some medications can cause reactions with certain chemicals applied to the hair. Please let us know of any and all medications you take on a regular basis and any prior history you or previous stylist may have not found satisfactory. We want to avoid the reputation of poor or unpleasant experiences or situations. 
Hair comes the Comb understands that some children are extremely sensitive to certain procedures such as trimming areas like around the ears and the back of the neck, it is not our intent to cause your child discomfort so although these are routine procedures normally performed, we will not continue with any procedure that will cause pain or discomfort to the child or harm to the child.

 
Covid-19:

Hair comes the Comb takes the health and well-being of all its clients very seriously. As part of our normal daily routine we thoroughly clean, disinfect and sanitize the van and all equipment in between each client. We ask that if you or someone close to you has or has been in contact with someone with the corona-virus, please reschedule your appointment no earlier than 14 days later than your current scheduled appointment. If you or someone in your home are feeling unwell, please reschedule. 

We look forward to seeing all of you. Thank you for your continued support during this time, we are so excited to move forward.

 

~ Your Hair comes the Comb Family